Order Execution
Quotes by Capital Sands fluctuate with market conditions
In the case of special market conditions (e.g. data, news, market opening and closing hours), there may be a gap or widening spreads in the international market. On this occasion, the trading server does not guarantee the executing price. Orders would be executed in accordance with trading conditions or spreads at the time.
For positions open during weekends or holidays: aftermarket closure on weekends or holidays, if the exchange rate fluctuates significantly and leaves a gap before the reopening of the market due to news, events or other factors, your orders may not be able to be executed at the pre-set stop loss price. On this occasion, orders would be executed at real-time market price, or stop-out may be executed when margin level is not maintained. In consideration of possible gaps, you need to decide whether to close your position or wait until the market opens again before the market closure.
If any disputes shall arise regarding order execution, please feel free to contact our 24-hour online customer service or call our 24-hour hotline, our customer service staff will notify the trading desk in real time. If you are not satisfied with the result, please email our technical department with your account number, order number, result and your opinion. If you hold an open position, please close the position and appeal based on your trading intention. If the order is retained out of your will, you shall take full responsibility for profit and loss caused due to fluctuations in the market during the complaint period. Capital Sands reserves the right of final explanation of this statement.
If your account has not been trading for three consecutive months, it will be archived as inactive. For inactive accounts, Capital Sands may charge a monthly maintenance fee of $20 each month.
Scalping Policy